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Privacy policy

Who we are

ClaryT Wellness (“we,” “us,” “our”) provides behavioral health services and related administrative support. This Privacy Policy explains how we collect, use, and share information when you visit our website or interact with us online.


Email: connect@clarytwellness.com
Phone: 931-447-9399
Service area: Tennessee (telehealth)

What this privacy policy covers

This policy applies to information collected through:

  • Our website and pages hosted by our website provider (e.g., Wix)

  • Website contact forms and general inquiries

  • Cookies and analytics tools

  • Links or widgets that route you to scheduling, forms, telehealth, or payment tools

HIPAA note (important)

If you become a client/patient, certain information you provide or we create may be considered Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (HIPAA). HIPAA may apply to how PHI is used and disclosed. This website Privacy Policy is not our HIPAA Notice of Privacy Practices.

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If you are a client/patient, you will receive (or can request) our Notice of Privacy Practices, which describes your HIPAA rights and our HIPAA duties regarding PHI.

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Please do not submit sensitive clinical details through website contact forms. Use our secure client portal (or scheduling/intake system) when instructed.

Information we collect

We may collect the following categories of information:

A) Information you provide

  • Name, email, phone number

  • General reason for contact (non-clinical summary)

  • Appointment preferences

  • Messages you send through the site

B) Information collected automatically

  • IP address, device type, browser type

  • Pages viewed, time on site, referring page

  • Approximate location (city/state level)

  • Cookies and similar tracking technologies

C) Information collected through third-party tools
If you use scheduling, forms, telehealth, payment, or portal features, you may be interacting with third-party tools (for example, a practice management platform used for scheduling, telehealth, documentation, and payments). Those tools may collect information under their own privacy terms.

How we use information

We use information to:

  • Respond to inquiries and requests

  • Provide scheduling and onboarding steps

  • Maintain site security and prevent fraud/abuse

  • Improve website performance and user experience

  • Communicate administrative updates (e.g., scheduling changes)

How we share information

We do not sell your personal information.

We may share information with:

  • Service providers that help run our website, scheduling, forms, communications, analytics, and payments

  • Practice management/telehealth vendors used to provide secure services (scheduling, portal, telehealth, payments)

  • Legal/compliance needs when required by law, court order, or to protect rights, safety, and property

HIPAA-related sharing: If you become a client/patient and HIPAA applies, disclosures of PHI are handled under HIPAA rules and our Notice of Privacy Practices. Where required, we use vendor agreements such as Business Associate Agreements for vendors that handle PHI.

Cookies and analytics

We may use cookies and analytics tools to understand site traffic and improve performance. You can control cookies through:

  • Your browser settings (block or delete cookies)

  • Any cookie banner or preference tool we provide on the site (if enabled)

Blocking cookies may affect site functionality.

Communications

Email and standard text messaging are not guaranteed to be secure. If you are a client/patient, we will direct you to secure communication methods (e.g., secure portal messaging) for clinical matters.

Data security

We use reasonable administrative, technical, and physical safeguards designed to protect information. No method of transmission or storage is 100% secure, but we work to reduce risk (including using HIPAA-oriented tools for client services where appropriate).

Data retention

We retain information only as long as necessary for business, legal, and clinical recordkeeping purposes. Clinical record retention follows applicable Tennessee requirements and professional standards.

Children’s privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13 through the website. If you believe a child has submitted information, contact us so we can delete it.

Your choices and rights

Depending on your situation and applicable law, you may:

  • Request access, correction, or deletion of certain information you submitted through the website

  • Opt out of non-essential cookies (where available)

  • Request a copy of our HIPAA Notice of Privacy Practices if you are a client/patient

Third-party links

Our website may include links to third-party sites or tools. Their privacy practices are governed by their own policies, not ours.

Changes to this policy

We may update this Privacy Policy from time to time. The “Effective date” above reflects the latest version.

Contact us

If you have questions about this Privacy Policy or privacy practices, contact:

ClaryT Wellness
Email: connect@clarytwellness.com
Phone: 931-447-9399

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